FAQ

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

We ship most products within 1-4 business days. After that, items typically arrive to customers within:

  • USA: 2-5 days (Excluding Sundays)
  • USA Priority: 1-2 days (Excluding Sundays) (Shopify Only)
  • Canada: 5-10 business days
  • UK, most of EU (Shipped from Amsterdam): 3-7 business days 
  • Australia, New Zealand: 8-20 business days
  • Rest of the World: 5-20 business days 

Priority shipping ships via FedEx who do not deliver to PO boxes. Therefore Priority shipping will not work for deliveries to PO boxes. 

We charge a base rate for the first item on an order, plus a per item fee for additional items on the same order. Upsell items are exempt from additional shipping charges.

  • USA: $5.72 +$3.95/item 
  • USA Priority: $10.95 + $3.95/item
  • Canada: $7.95 +$3.95/item
  • Europe & UK: $6.95 +$3.95/item
  • International:  $8.47 +$3.95/item

Certainly! We will send you an email with your tracking link within 2 business days after placing your order.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

The cost of the return shipping is handled by the customer.